MODULE IV - Basics of Patient Relationship Management – 1 day
Who Should Attend
- Patient Care Executives
- Health Care Front Desk Personnel
- Counsellors
What We Do
- Listening skills
- Gaining Trust
- Understanding the pain point
- Understanding the Suffering
- Treatment Psychology
- Life style modifications
- Reminding – softly & politely
- Importance of Adherence to Treatment
How You Gain
- Confidence of Patients
- More information on treatment and adherence
- Make a difference in Patient’s life
- Positive impression
- Ensure compliance to treatment
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