MODULE II - Telephone Proficiency - 1 day
Who Should Attend
- Telemarketing Personnel
- Front Desk Executives
- Customer Cares Representative
- Sales Professionals
- Direct Marketers
What We Do
- Listening
- Voice modulation
- Articulation
- Tone control
- Courtesy
- Empathy
- Rapport building
- Handing over on change of duty
How You Gain
- Better listening
- More confident communication
- Pleasant Tone
- Courteous Conversation
- More Sales
- Better Customer Ratings
- Fulfilling Interactions
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